Installation and Upgrade Issues
- I downloaded the installer from the website and when I run it I get the following message:
- When I run the client after installing, I get the following message:
- When I run the client and it upgrades the software, I get the following message:
-
I downloaded the
installer from the
website and when I run
it I get the following
message:
-
"Unable to create
install directory.
Please ensure you
have permission to
write to"
This means your windows user account does not have sufficient privileges to create the installation directory specified (eg. typically c:\program files\BetonUSA). To rectify this, you should install to a different location that you do have privileges to create. Typically this is a directory under your windows user's home directory (eg. c:\Users\\ or c:\Documents and Settings\\). Failing that, you will need to upgrade your windows user account to be an Administrator (refer to section "Windows Administrator Account").
-
"Unable to create
files in the install
directory. Please
ensure you have
permission to write
to"
This means your windows user account does not have sufficient privileges to create files inside the installation directory specified (eg. typically c:\program files\BetonUSA). To rectify this, you should install to a different location that you do have privileges to create files. Typically this is a directory under your windows user's home directory (eg. c:\Users\\ or c:\Documents and Settings\\). Failing that, you will need to upgrade your windows user account to be an Administrator (refer to section "Windows Administrator Account").
-
"Invalid directory
:"
This means the installation directory you have specified is not valid. To rectify this, you should install to a different location that exists and that you have sufficient privileges to create files under.
-
"Unable to create
install directory.
Please ensure you
have permission to
write to"
-
When I run the
client after installing,
I get the following
message:
An unidentified program wants access to your computer" and presents 2 buttons, "Cancel" or "Allow"
This is Windows Vista asking you to run our software as an Administrator so that it can update files and save your settings/hand history correctly. If you select Cancel, the software will not run. You need to select "Allow" to let the software run correctly. If you don't want it to prompt you every time, you can turn off "User Access Control" in windows vista, but be warned, this will affect all programs on your machine. To turn off User Access Control, follow these steps: Go to "Start -> Settings/Control Panel -> User Accounts". Select "Turn User Account Control on or off". Unselect the checkbox for "Use User Access Control (UAC) to help protect your computer" and select ok. You will need to reboot windows for it to take affect.
-
When I run the
client and it upgrades
the software, I get the
following message:
-
"Required resource
not available"
"Unable to retrieve
a required resource,
please contact
support"
This means you are not connected to the internet correctly, or your computer is having trouble reaching our configuration servers. Check your internet connection, firewall and try again. Failing that, please contact customer support who can guide you through resolving these networking issue.
-
"Unable to retrieve
product manifest"
"An error occurred
retrieving the
product manifest
file, please try
again later."
This means you are not connected to the internet correctly, or your computer is having trouble reaching our configuration servers. Check your internet connection, firewall and try again. Failing that, please contact customer support who can guide you through resolving these networking issue.
-
"Unable to update
installation
directory" "You do
not have sufficient
privileges to update
the software, please
login with an
account that has
write permission to
the installation
directory."
This means your windows user account does not have sufficient privileges to update files inside the installation directory specified (eg. typically c:\program files\BetonUSA). To rectify this, you should upgrade your windows user account to be an Administrator (refer to section "Windows Administrator Account"). Failing that, right click on the BetOnUSA.com icon and select "Run as Administrator". If this problem still persists, you will need to re-install to a different location that you do have privileges to update files. Typically this is a directory under your windows user's home directory (eg. c:\Users\\ or c:\Documents and Settings\\).
- "The
program was unable
to download the
configuration
settings. Please
check your internet
connection and try
again, or contact
customer support if
the problem
persists. The
program will now
exit."
This means you are not connected to the internet correctly, or your computer is having trouble reaching our configuration servers. Check your internet connection, firewall and try again. Failing that, please contact customer support who can guide you through resolving these networking issue.
- "The
product is not
correctly installed
for the current User
Account. Please
download the
installer and
install it again. If
you continue to have
problems, please
contact customer
support."
This means the software was previously installed by a different windows user account than the one you are currently using. You will not be able to upgrade the software using your current windows user account. The best solution is to re-download the software from the website and install from scratch.
- The
client is already
installed but does
not save my settings
or my hand history
This means your windows user account does not have sufficient privileges to update files inside the installation directory specified (eg. typically c:\program files\BetonUSA). To rectify this, you should upgrade your windows user account to be an Administrator (refer to section "Windows Administrator Account"). Failing that, you will need to re-install to a different location that you do have privileges to update files. Typically this is a directory under your windows user's home directory (eg. c:\Users\\ or c:\Documents and Settings\\).
-
"Required resource
not available"
"Unable to retrieve
a required resource,
please contact
support"
** Windows Administrator Account **
To determine if your windows user account is an Administrator and if not, then upgrade it, follow these steps:
Go to "Start -> Settings/Control Panel -> User Accounts". You should see a list of users. Once you have found your user, look at the wording listed under your account name. It should say "Administrator" if you are an Administrator, or "Standard User" if you are not an Administrator. There should also be at least one Administrator account listed on your machine. You need to logout and login as that Administrator. If you can't do this, you will need to contact your Administrator.
Once logged in as the Administrator, you need to upgrade your standard account. Again, go to "Start -> Control Panel -> User Accounts". Select "Manage another account". Select your standard account. Select "Change the account type". Select "Administrator" and click "Change Account Type". Logout and log back in as your normal account. You should now be an Administrator user and will be able to continue the installation.
