Poker Support

Getting Started Guide

1. What are the minimum system requirements?
2. How do I download and install the BetOnUSA.com software?
3. What do I do if I have an issue with Adobe Flash?
4. How do I log in?
5. How do I use the Lobby interface?
6. How do I earn Comp Points?

1. What are the Minimum System Requirements?

   The minimum system requirements needed to run the BetOnUSA.com software are:

   • Microsoft Windows 98, ME, 2000 or XP
   • 400MHz Pentium or faster CPU with at least 128MB of RAM
   • Minimum screen resolution of at least 800 by 600 pixels
   • At least 30MB of free disk space

   Contact customer support if you have any problems running the poker software.
    

2. How do I Download the BetOnUSA.com software?

   To play at BetOnUSA.com, you need to download the free poker software. If you are not familiar with how to download, please follow the simple steps below.

1. What do I do if I have an issue with Adobe Flash?

   If you experience any kind of issue with the installation of Adobe Flash, then please visit this link, which will correctly identify if Adobe Flash is installed. If you need to Adobe Flash, please click on the icon below.

   
   
    

2. How do I log in?

   After you have launched the software type your username and your password when prompted. This will need to be done every time you login to BetOnUSA.com, unless you select the "Automatically Log Me In" option. However we do not recommend this option on shared computers.

   Press "Log In" to enter the BetOnUSA.com lobby and start playing poker!
    

3. How do I use the Lobby interface?

   The lobby provides a starting page where you can access any of the following feature tabs:

   Poker Tables - Provides a detailed list on all our various poker tables and games, both real and play.

   Tournaments - Provides a detailed list on all our current tournaments.

   Other Games - Play Real Money Blackjack or Backgammon.

   News - Keep up to date with the latest news at BetOnUSA.com.

   Support - Contact our friendly support team via live chat or email if you have any questions at all, or read our FAQs.

   Player Admin - Change your player icon, view hand history, real money ledger, comp points and more.

   Settings - Change the in game setting including window options, sounds and music, animations and performance.

   Cashier - Visit the Cashier tab from the poker software to make a real money deposit, withdrawal or to top up your play money balance.
    

4. How do I earn Comp Points
   
   Fixed comp point amounts are awarded for tournaments buy-ins, the amount is shown on the tournament details screen when you register. Comp points are awarded for Texas Hold'em or Omaha cash games as per the stakes schedule available in our Comp Points sections.