Frequently Asked Questions
Is online gambling legal?
The World Trade Organization handed down a landmark decision against the United States. In its ruling the WTO found that the US government law prohibiting online gambling was illegal. In order to abide by the ruling, the US would have to either remove exceptions for horse racing or they would have to repeal the law entirely. The legislation, enacted last October, essentially places the onus of responsibility for monitoring internet gambling transactions on the banking institutions. It does not make it illegal to actually place bets online.
Is your company licensed to operate gambling
software?
Bet On USA is legally licensed to operate by the government of
Curacao.
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How old do I need to be to play?
To play for real money you must be a minimum of 18 years of age. In some
jurisdictions you might need to be older. You must abide by the applicable
laws in your area. If you are not of legal age you can practice and
participate in all games where real money is not involved.
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Are my winnings subject to taxes?
It is your responsibility to find out what the tax implications are in your
jurisdiction. Every country has unique tax laws and it is up to you, the
player, to pay taxes on your winnings as applicable.
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How do I get started?
You can play our games for free without creating an account by using
“Practice Mode.” To play for real money, you need to create an
account. After your account is created you will need to deposit funds into
your account. As soon as money is in your account you can play our instant
play casino games, bet on your favorite sports, or play poker.
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What is my PIN? Why do I have to have
one?
Your PIN is your Personal Identification Number. This number is needed for you
to have the ability to withdraw any money. Your PIN is distributed via e-mail
during the account creation / deposit process. One of the most important
aspects of your gaming account is the highest level of security we provide.
We want you to rest assured that your funds are always safe. You should never
inform other people of your PIN.
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How am I assured that the cards are being
dealt fairly?
We have taken extreme measures to ensure all of our games are played out as
randomly and fairly as possible. Every casino game in our repertoire adheres
strictly to the gaming regulations of Nevada.
Using advanced random number generation technology, we are confident that all
cards are dealt randomly and fairly. This produces numbers that are as close
to true random numbers as possible.
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What is Free Money?
Free Money is the promotional currency used
when crediting bonuses to player accounts. Free
Money is converted to real money just by playing
on our site, and never expires! Free Money can
be earned when you make a deposit or through
redeeming your Club Cash Points.
Casino / Sportsbook
As you play any of our casino games or wager
on sports your Free Money balance will be used
in tandem with your real money at a ratio of 29
to 1, for every $30 wagered $29 will be taken
from your Real Money account and $1 from your
Free Money account. No amount can be withdrawn
from the Free Money account. All winnings are
credited to Real money. For example, you deposit
$250 and receive $125 in your Free Money
account. You would wager $3750 to consume all
your bonus money, only a 10x roll over on a 50%
bonus!
Poker
Free Money is automatically converted to Real
Money based on
Comp Points accumulation. You
simply need to play poker and collect 250
Comp
Points for each $1 of Free Money in your poker
account. Free Money is converted in $10
increments and instantly added to your Real
Money poker account. For example, if you
transfer $100 to your Poker Free Money account,
$10 will automatically convert to Real Money
every time you accumulate 2500
Comp Points. This
will happen 9 more times until the total the
$100 is converted to Real Money.
The number of
Comp Points you must earn to
convert Free Money and awarded Real Money
amounts can be found in the ‘Coupon/Free$’ tab
in the poker software.
* Once Free Money is transferred to your
Poker Free Money account, that Free Money amount
cannot be transferred out of the Poker Room.
Please transfer only the amount of Free Money
you would like to playthrough at the poker
tables. You can transfer more Free Money to your
Poker Free Money account once you have met the
required playthrough for any current Free Money
that is in your poker account.
** Free Money can not be used in Craps,
Roulette and other games which allow opposite
bets. Free Money is wagered at a ratio of 99 to
1 for all Blackjack games.
Please note that all bonuses and the rules of
play for free money are offered at the
discretion of the casino/sports management.
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What is Club Cash?
Club Cash is the name of our incentive rewards program as well as the name of
the points you earn when you play any of our casino games or wager in our
sportsbook. We reward 1 club cash point for EVERY dollar wagered.
To learn more about Club Cash or to redeem your Club Cash points,
click here.
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Who should I contact if I have questions or
problems?
If you are having any problems with your account or your software, contact our
customer service at:
E-mail Support
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